Returns and Refunds Policy

Our Commitment

We understand that sometimes you might need to return a product. Our commitment is to make this process as seamless as possible for you.

General Return Guidelines

• Please reach out to us within 100 days of your order being dispatched to initiate a return.
• We aim to provide flexibility in returns. However, products must be in their original condition.
• Items in poor conditions, such as soiled products or items covered in animal or human hair, will not be accepted.
• Some exclusions apply. We cannot accept returns for:
  • Underwear
  • Jewelry
  • Products containing DLC (downloadable content) codes.
• If unsure about a product, please ask us.
• You have the option to either exchange your item or request a refund.
• To begin the returns process, please visit this page

Return Shipping

• For our UK customers, return shipping is free.
• Customers from other countries are responsible for return shipping costs.
• Good news! We have return addresses located in various countries, ensuring a quick and affordable returns process for our international customers.

Refund Details

If you've paid for shipping, please note that this cost is non-refundable. It's utilized to cover the expenses of our courier services.

Questions?

If you have any questions or concerns regarding our returns policy, don't hesitate to contact us. We're here to help.

Thank you for choosing to shop with us. We value your business and aim to ensure your shopping experience is positive every time.